Terms of Service

Last updated: December 2025

These Terms of Service are a legal agreement between you and Connektify Ltd (trading as AI Marker) (we, us, our). They govern your access to and use of the AI Marker website, apps, and related services (together, the Service).

By creating an account, starting a trial, purchasing a subscription, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

If you use the Service mainly for personal purposes, you are a Consumer. If you use it for your trade, business, craft or profession, you are a Business User. If you are a Business User, you confirm you have authority to bind the business and you accept these Terms for that business.

1. Definitions

1.1 AI Outputs: any marking, questions, feedback, explanations, learning materials, scores, reports, or other results generated by AI Marker.
1.2 Account Owner: the person or organisation responsible for the subscription (often a parent or guardian, or a school).
1.3 Intellectual Property Rights (IPR): patents, copyright, trademarks, design rights, database rights, trade secrets, and similar rights anywhere in the world.
1.4 Learning Data: information created from your use of the Service, including usage patterns, responses, progress, performance metrics, and interactions.
1.5 Service: the AI Marker platform, including features, content, tools, and any related apps.
1.6 Subscription: a paid plan (or other plan) that provides access to the Service for a defined period and scope.
1.7 Trial: any free or discounted access period offered by AI Marker.
1.8 User: anyone who accesses the Service, including learners and educators.
1.9 User Content: content you submit or upload, including text, images, documents, answers, prompts, and messages.
1.10 Website: aimarker.co.uk and any other domain we operate for AI Marker.

2. Licence to use AI Marker

2.1 We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the Service during your Subscription or Trial, only as allowed by these Terms.
2.2 You must provide accurate information when creating an account and keep your login details secure.
2.3 Your account is for your use (or the authorised Users within your organisation) and must not be shared outside what your plan allows. If we detect credential sharing or abuse, we may suspend or terminate access.
2.4 You may access the Service from up to five devices within any 30-day period. If you exceed this, we may restrict access for security and fraud prevention.
2.5 You must not use the same account to log in on more than one device at the same time.
2.6 AI Marker is a study and assessment support tool. It is not a substitute for qualified teaching, professional judgement, or official exam board materials.

3. Our intellectual property

3.1 All IPR in the Service (including software, interfaces, branding, content, databases, workflows, marking logic, and AI-related systems) belongs to Connektify Ltd or its licensors. Nothing in these Terms transfers ownership to you.
3.2 You must not, and must not allow others to:

copy, reproduce, distribute, sell, rent, or publicly display the Service or any substantial part of it
scrape, data-mine, or use automated tools to extract content or outputs at scale
remove copyright, trademark, or proprietary notices
use the Service for commercial purposes unless your plan and our written permission allow it
3.3 You must not reverse engineer, decompile, or attempt to discover source code, model prompts, system design, algorithms, or internal scoring/marking methods, except where the law says you cannot be prevented from doing so.

4. Conditions of use

4.1 You agree you will not:

use the Service for unlawful, harmful, or abusive activity
upload or transmit malware, harmful code, or content designed to disrupt systems
interfere with the Service, overload infrastructure, or bypass access controls
attempt unauthorised access to accounts, networks, or data
impersonate others or misrepresent your identity
harvest personal data from the Service
embed the Service inside another product by framing/iframing without written permission
use the Service to build, train, or improve a competing marking or tutoring product using copying, extraction, or systematic output collection

4.2 Age restriction: If you are under 13, do not use the Service or provide personal information. If we discover we have collected information from someone under 13, we will delete it and may close the account.

4.3 You are responsible for ensuring your use of the Service (including any User Content you upload) complies with school rules, exam rules, and any other policies that apply to you.

5. Suspension or termination

5.1 We may suspend or terminate your account and/or Subscription immediately (without notice and without refund) if we reasonably believe:

you breached these Terms
your use risks harm to the Service, other users, or third parties
there is fraud, misuse, or illegal activity
fees are overdue or chargebacks occur

5.2 You can also end your Subscription as described in section 9.

5.3 On termination:

your right to use the Service ends immediately
we may delete or archive account data in line with our Privacy Notice
refunds are not provided except where required by law or expressly stated in section 9
sections that should reasonably continue will remain in force, including sections 3 (IP), 8 (Liability), and 14 (Governing law)

6. Technical support

6.1 For help, contact: info@connektify.uk.
6.2 The Service works on modern browsers and many mobile/tablet devices. You are responsible for your internet connection and device compatibility.
6.3 We recommend using the latest browser or app version. Older versions may not support all features.

7. Complaints

7.1 If you are unhappy with the Service, email info@connektify.uk. We aim to respond within 5 working days.
7.2 Include: your name, account email, what went wrong, when it happened, and what outcome you want. Screenshots help.

8. Disclaimers and limitation of liability

8.1 Educational AI notice: AI Marker can generate practice questions, suggested answers, hints, explanations, and feedback (“AI Outputs”). AI Outputs are produced automatically and may be incorrect, incomplete, misleading, or not matched to your course, exam board, or current syllabus. You must check important information against official sources (for example your teacher, school materials, or exam board specifications) before relying on it. You are responsible for how you use AI Marker and for any conclusions you draw.
8.2 We aim to provide a reliable service, but we do not promise that the Service or any AI Output will always be available, uninterrupted, accurate, up to date, or suitable for your particular needs. We do not promise any particular learning outcome, grade, or exam result.
8.3 We do not guarantee the Website or servers are free from viruses or harmful components, and you should use appropriate protections.
8.4 If you are a Business User, the Service is provided “as is” and we exclude implied warranties to the maximum extent allowed by law.

8.5 Curriculum and exam alignment: If the Service refers to a syllabus, topic list, or exam specification, those materials can change and may be interpreted differently by different schools and teachers. You are responsible for checking the current official version and your own course requirements. AI Marker is an independent revision tool and is not approved, endorsed, or operated by any exam board.

8.6 Liability caps and exclusions

8.6.1 Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot legally be limited.
8.6.2 Consumers: If you are a Consumer, we are not responsible for loss or damage that was not reasonably foreseeable. We provide the Service for personal study use, so we are not liable for business losses (for example loss of profit, loss of revenue, business interruption, or loss of business opportunity).
8.6.3 Business Users: We are not liable for loss of profit, revenue, contracts, data, or indirect losses.

8.7 AI Outputs and academic rules: You are responsible for how you use AI Outputs. Do not submit AI Outputs as your original work where rules prohibit this. Use your own judgement and check important information.

8.8 We are not liable for failures caused by events outside our reasonable control (for example: outages, natural events, pandemics, strikes, legal changes, or actions by authorities).

8.9 Internet security is never perfect. We take reasonable steps, but we cannot guarantee absolute security of data sent over the internet.

9. Terms for Individual Subscribers (Consumers)

9.1 Subscription and registration

9.1.1 When you subscribe, you confirm you are at least 18 and able to enter into a contract, or you are the parent/legal guardian subscribing for a learner under 18.
9.1.2 You must provide accurate details for the Account Owner and (where relevant) the learner profile. We may send a confirmation email after signup.
9.1.3 Subscriptions are for the registered learner(s) only. Account sharing is not allowed.
9.1.4 We may update, replace, or retire features or learning materials over time.

9.1.5 If you are a Consumer, you have statutory rights relating to digital services. If something is wrong, contact us (see section 7).

9.2 Prices and payment

9.2.1 Prices shown on the Website may change, but changes will not affect a current billing period once paid.
9.2.2 Placing an order follows the on-screen steps. You can review and correct errors before purchase. The contract is formed when we send a confirmation that your subscription is active (email or in-app).
9.2.3 Subscriptions typically renew automatically each month unless cancelled before the next billing date.
9.2.4 If a Trial applies, the first charge will usually happen at the end of the Trial unless you cancel before it ends. If there is no Trial, payment is taken on the order date and then monthly.
9.2.5 Trials are limited to one per household or learner and are subject to fair use. We may withdraw Trial access where we believe there is misuse.
9.2.6 If a payment fails, we may suspend access until payment is completed and may charge reasonable admin costs where allowed.
9.2.7 Discounts and offers may have extra terms shown at the time and can be withdrawn.

9.3 Using AI Marker

9.3.1 You can access the Service via the Website (and any supported app, if available).
9.3.2 You are responsible for choosing the right level, course, or configuration for the learner. Progress depends on effort and consistency.
9.3.3 Access duration and included features depend on your plan and what is shown at signup.
9.3.4 Content and features may change over time to reflect updates and improvements.

9.4 Cancellation and cooling-off rights

9.4.1 If you are a consumer in the UK, you may have a statutory right to cancel your contract within 14 days from the date the contract is made under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

9.4.2 Our Service includes digital content and digital services supplied online. If you ask us to provide immediate access or begin supplying the Service during the 14 day cancellation period, you expressly request immediate performance and immediate supply of digital content.

9.4.3 By completing checkout and requesting immediate access, you acknowledge that:

(a) where the contract is treated as a contract for the supply of digital content not supplied on a tangible medium, you will lose your right to cancel once supply has begun; and

(b) where the contract is treated as a service contract, if you cancel after supply has started during the cooling-off period, we may deduct an amount for the proportion of the Service supplied up to the time of cancellation, and if the Service has been fully performed you will lose your right to cancel.

9.4.4 Except where required by law, where immediate access has been requested and supply has begun, we do not offer refunds for the current billing period or for one-time access purchases solely because you change your mind.

9.4.5 Nothing in these Terms limits or excludes any rights you may have under consumer law, including rights where the Service is faulty or not provided with reasonable care.

If your cooling-off right still applies and you want to cancel, email info@connektify.uk with a clear request. Where a refund is due, we will return it within 14 days using the same payment method where possible.

Model cancellation notice (optional):
To: Connektify Ltd (trading as AI Marker)
Email: info@connektify.uk
I/We give notice that I/We cancel my/our contract for the supply of AI Marker services.
Ordered on: [date]
Name: [name]
Email used for account: [email]
Date: [date]

9.4.2 If you have a Trial, you can cancel at any time before the Trial ends to avoid charges.
9.4.3 After any Trial and cooling-off arrangements, you can cancel before the next billing date. Use your account settings (if available) or email us at least 48 hours before your next payment date.
9.4.4 We do not provide partial refunds for unused time in a billing period unless required by law or stated at purchase.

10. Data protection and privacy

We collect and use personal data as explained in the AI Marker Privacy Notice available on our Website.

11. User content and feedback

11.1 You keep ownership of your User Content. You grant us a worldwide, non-exclusive, royalty-free licence to host, use, reproduce, and adapt your User Content as needed to run the Service and improve it.
11.2 You confirm you have the rights to upload your User Content and that it does not break laws or infringe third-party rights.
11.3 If you share feedback or suggestions, you allow us to use them without payment or obligation.

12. Service maintenance and changes

We may update, change, suspend, or discontinue parts of the Service. Where reasonable, we will give notice for changes that materially affect paid access, unless urgent changes are needed for security, legal, or operational reasons. If you do not accept material changes, you may cancel your Subscription as set out in section 9.

13. Refunds

Except where required by law or stated in section 9, we do not offer refunds. Trials and other previews may be available to help you decide before purchasing.

If you are a Business User, any claim related to the Service must be brought within 6 months of the event giving rise to the claim.

14. General legal terms

14.1 Assignment and subcontracting: We may subcontract parts of the Service. We may transfer our rights and obligations under these Terms where it is required by law, where you agree, or where your rights are not materially affected.
14.2 Changes to these Terms: We may update these Terms from time to time. We will provide notice through the Service or by email where reasonable. Continued use after the effective date means you accept the updated Terms. If you do not agree, you must stop using the Service and may cancel as described in section 9.
14.3 Severability: If any part of these Terms is found unenforceable, the remaining parts still apply.
14.4 No waiver: If we do not enforce a term immediately, it does not mean we give up the right to enforce it later.
14.5 Governing law and courts: These Terms are governed by the laws of England and Wales.

Consumers in the UK: you can bring claims in the courts of your home nation within the UK or in England, and we will do the same.
Business Users: the courts of England have exclusive jurisdiction.
14.6 Contact: Questions about these Terms: info@connektify.uk